How to change sender email address?

Your sender email address is the address your recipients see when they receive your campaign or automation emails. If you need to update it, this guide will walk you through the process step-by-step.

• Changing the sender email address in an automation email
• Updating individually
• Changing in bulk
• Changing the sender email address in a campaign
• Updating the sender email address in account settings

You can update the sender email address for automation emails using two different methods: individually or in bulk. Below, we’ll explain both approaches in detail.

1. Navigate to the automation containing the email you wish to update. Click the email and select "Edit".
2. In the top-right corner, click "Next" to proceed to the summary page.
3. Under the 'From' section in the summary, you will see the current sender email address. Click 'Edit' to make changes.
4. The Campaign Settings screen will then open.

Check out a short video tutorial

1. Open an automation where you want to update the sender email address. Click on 'Manage Emails' within the selected automation.

2. A pop-up window will appear, displaying all emails in the automation. Click 'Edit All Senders' to modify the sender email address for all emails in the automation simultaneously.

Once saved, all emails within the automation will use the newly assigned sender email address for consistent communication.

1. Go to the "Campaigns" tab and find the campaign you want to update. Click on its "Name", "Edit", or "Continue" to open it.
2. Click the "Summary" tab at the top. Under the "From" section, you’ll see the current sender email address. Click "Edit" to make changes.
3. A "Campaign Settings" pop-up will appear. In the "From" section, update the sender’s email address and name as needed.

Tip: If you're in the Design phase, you can quickly access these settings by clicking the gear icon on the right-side of the screen—this will take you directly to Step 3.

To simplify your email-sending process and avoid manually updating the sender email for each campaign or automation, you can set a default sender email in your account settings.

Once set, this email address will automatically be used for all new campaigns and automation emails. However, existing emails will not be updated automatically. If you need to change the sender email for past campaigns or automation emails, you’ll need to update them manually using the steps outlined earlier.

Important note: If you change your login email address, you must use the new email to access your account, as the old one will no longer be valid.

How to set a default sender email:

1. Click the gear icon ("Settings") in the left-hand menu.
2. Select "Account" from the settings menu.
3. Under "Account Information", locate "Login Email" and update it to the new sender email you want to use.
4. Click "Save Settings" to apply the changes.